The original or a copy of the invoice for the product delivered to the BUYER must be sent back to the SELLER along with the product to be returned.

If an undesirable situation such as breakage or leakage is observed in the incoming products, a photo of the product must be taken on the day the cargo arrives and sent to hevsel@hevselbahcesi.com or to the Whatsapp line at 0536 945 40 21, and the problem must be reported in writing.

If you do not like the taste of the product, there is no return.

If your returned products meet the return requirements, your refund will be transferred to your bank within 5 business days of receiving the product. You can track the progress of your return through your bank.

The right of withdrawal cannot be exercised for products that cannot be returned due to their nature, or for products that have passed their expiration date. Even if the packaging is opened and there is no problem, the right of withdrawal and return cannot be exercised on the grounds that the taste is not to your liking, it does not meet your expectations, or it does not meet your expectations. If any undesirable situation is detected, such as deterioration, breakage, packaging, or manufacturing defect, a photo of the product must be taken before the packaging is completely opened, on the day the shipment arrives, and sent by e-mail to hevsel@hevselbahcesi.com or to the WhatsApp line at 0536 945 40 21. The problem must be reported in writing.

If our all-natural, additive-free products lose their flavor due to improper storage conditions after receiving and consuming a small amount, there is no right of withdrawal or return. If the product is damaged, please return it with a damage report. You can exercise your right of withdrawal or return after sending us the damage report and the damage report via email or WhatsApp.

If, for any reason, the shipped product is not accepted or a return is requested, the shipping fee will be deducted from the sales amount to be refunded.